How to Add Your Pet's Photo

Step 1: Choose your favorite photo of your beloved pet - one that captures their unique personality and spirit.

Step 2: Upload the image during checkout or email it to us at photos@eternalpaws.com with your order number.

Step 3: Our artisans will carefully review your photo and begin handcrafting your custom memorial piece with love and attention to detail.

Step 4: Within 4-5 business days, your personalized jewelry will be ready to ship, beautifully packaged and ready to honor your pet's memory.

Refund Policy

We want you to feel confident with your purchase.

Returns

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition
  • Original packaging is required
  • Proof of purchase is needed

To start a return, please contact us at support@Haidesocool@Gmail.com

Returns sent without approval will not be accepted.

If your return is approved, we'll provide instructions on how and where to send the item. Return shipping costs may apply unless the item is defective or incorrect.

Custom & Personalized Items

Because our jewelry is custom-made, personalized items are not eligible for returns or refunds unless:

  • The item arrives damaged
  • The wrong item was received
  • There is a manufacturing defect

If there's an issue, contact us within 48 hours of delivery, and we'll make it right.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately with photos so we can resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made products (unless defective)
  • Sale items
  • Gift cards

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed back to the original payment method within a few business days.

Contact Us

If you have any questions about returns or refunds, reach out to us anytime at:
support@Haidesocool@Gmail.com