How to Add Your Pet's Photo

Step 1: Choose your favorite photo of your beloved pet - one that captures their unique personality and spirit.

Step 2: Upload the image during checkout or email it to us at photos@eternalpaws.com with your order number.

Step 3: Our artisans will carefully review your photo and begin handcrafting your custom memorial piece with love and attention to detail.

Step 4: Within 4-5 business days, your personalized jewelry will be ready to ship, beautifully packaged and ready to honor your pet's memory.

Our Eternal Promise

Our Eternal Promise

Because your best friend deserves to be remembered perfectly.

We know your pet isn't just a pet—they're family. They're the one who greets you at the door, comforts you on hard days, and fills your life with unconditional love. When you choose to carry their memory close to your heart, we understand how deeply personal and meaningful that is.

That's why we don't just make necklaces. We create keepsakes that honor the bond you share. And we stand behind every single piece with a promise that puts your heart at ease.

Our 60-Day Money Back Guarantee

If you don't absolutely love your Eternal Paws necklace, we'll refund you. No questions asked. No hoops to jump through. We want you to feel completely confident in your purchase—because this piece should bring you comfort, not worry.

What's Covered:

  • Not in love with it? Return it within 60 days for a full refund.
  • Photo quality unclear? We'll remake it for free, or refund you—your choice.
  • Arrived damaged? We'll send a replacement at no cost to you, right away.

Our Promise: Before we create your necklace, our team personally reviews every photo. If we notice any quality concerns—blurriness, low resolution, or anything that won't project beautifully—we'll reach out to you first. We'll never move forward until we're confident your keepsake will be perfect.

Our Simple 3-Step Process

Step 1: Email Us

Reach out to our team and let us know what's going on. We're here to help, not to hassle you.

Step 2: We Review

We'll take a look and work with you to find the best solution—whether that's a replacement, adjustment, or refund.

Step 3: Refund or Replacement Issued

Once we've figured out the right path forward, we'll process your refund or send out your replacement quickly.

We take the risk. You get the peace of mind.

Your best friend gave you their whole heart. Now you can carry them with you, always.

With love and care,
The Eternal Paws Team